"RobD" wrote: I don't think I would call it bad business practice, I think the clerk did the right thing. He took a photo and sent it to Procomp to see if they would warranty it, but they wouldn't. Not the clerks fault!!!!!!!!.
Given this new information, I'd agree it's not bad business practices by 4 Wheel Parts.
I think John should read the 4-wheel parts road hazzard policy. I beleive it mentions rock cuts as covered! Their policy was pretty broad and supported wheeling problems.
Never heard of wheels having a road hazard warranty, only tires????
"BKGM Jeepers" wrote: I think John should read the 4-wheel parts road hazzard policy. I beleive it mentions rock cuts as covered! Their policy was pretty broad and supported wheeling problems.
"RobD" wrote: Never heard of wheels having a road hazard warranty, only tires????
[quote="BKGM Jeepers"]I think John should read the 4-wheel parts road hazzard policy. I beleive it mentions rock cuts as covered! Their policy was pretty broad and supported wheeling problems.
I said, "wheeling problems" rather than "wheel problems". I haven't seen wheels covered as a road hazard item either. It sure seems like a way for shops to make some quick money however. Hmmm. A new service?
Well, I never expected them to warranty the wheel. But it was worth a try...
Now cutting me a killer deal on a replacement is fully expected to keep a customer happy. You figure they already made their money on the original four wheels, they could afford to break even on the replacement just a couple of weeks later. That would keep the customer happy (me) and ensure that I will buy my winch rope, seats and safety belts from them in the near future. That should make me happy and them happy and be a good reason for other people to spend their money locally instead of shopping on the internet.
Thanks again Brad. It turned out well for me. And them too I guess since I'll probably be purchasing those other items from them in the near future.
I am honestly not trying to be a pain here, but I do not see your logic? "you fully expected a killer deal on the wheel" why? That's the same as expecting that every time you break something when it's your fault, you should get a free or killer deal because you already bought one once? So your dog knocks your new plasma big screen TV off the counter 2 weeks after you buy it. Should a person get a warranty or killer deal just because you only had it 2 weeks ?
Why should a business have to cut in to their profit margin because of something they have no control over
"JohnDF" wrote: Well, I never expected them to warranty the wheel. But it was worth a try...
Now cutting me a killer deal on a replacement is fully expected to keep a customer happy. You figure they already made their money on the original four wheels, they could afford to break even on the replacement just a couple of weeks later. That would keep the customer happy (me) and ensure that I will buy my winch rope, seats and safety belts from them in the near future. That should make me happy and them happy and be a good reason for other people to spend their money locally instead of shopping on the internet.
I agree with your viewpoint, but where would you draw the line?
Wheel failure at one run?
Shock failure after 3 runs?
Bushing failures after 5 runs?
Two track bar failures after 4 runs?
What do you think is reasonable? Would it always be "every man for themself"?
"RobD" wrote: I am honestly not trying to be a pain here, but I do not see your logic? "you fully expected a killer deal on the wheel" why? That's the same as expecting that every time you break something when it's your fault, you should get a free or killer deal because you already bought one once?
Sounds like the same logic used in this thread regarding a swayloc - viewtopic.php?f=20&t=4086&st=0&sk=t&sd=a&hilit=swayloc&start=324
"RobD" wrote: I sent ORO a very polite e-mail last night explaining my issue with them. We will see what type of response I get back. If they don't make an attempt to make things right or offer me a smokin deal on a upgrade kit, then I am going to do my best to bad mouth them on ever forum I can think of.
I was using the wheel for it's intended purpose and it broke the first time I used it. If I was watching my new plasma TV and it went out the first time I used it (as intended), you are darn right I would want a replacement. If your Swaylock had broke on the very first run, you would want a replacement too. Once again, I was using the item as intended by the manufacturer who labeled it as "extreme", sold in an off road supply store, and who's advertisements show off roading.
"BKGM Jeepers" wrote: I agree with your viewpoint, but where would you draw the line?
Wheel failure at one run?
Shock failure after 3 runs?
Bushing failures after 5 runs?
Two track bar failures after 4 runs?
What do you think is reasonable? Would it always be "every man for themself"?
I saw Fred's e-mail.
I broke my Sway Loc after more than a year of wheeling. I called them and asked for replacement parts (not getting the set up for free). They said they didn't make my model anymore and that I'd need to buy a new one. Based on this, why would I buy their product if it had already proven to be inferior? In their case, they offered me an "upgrade" kit that replaced my whole old kit, for about half the price of a new retail one. Is that customer service? Did that seem reasonable?
I guess it comes down to expectation. The hope is that advertisements for extreme are backed up by a commensurate level of quality...
I was waiting for this to come up. First off, you all have to read my post: I realize the swaylock is 2 1/2 years old, but I find it pretty sad when a company doesn't offer a replacement part on a 2 1/2 year old item. I am not asking for anything free, I just want what is fair. I will pay for a replacement torsion bar, Key word "Pay for a replacement" Where in there does it say I wanted something for free 🙄
I said I would pay for a new bar, I did not expect one for free or a smokin deal on a replacement bar!!! When they said they didn't make the bar for my system anymore because it kept breaking and they changed designs to fix the problem. My system was 2 1/2 years old, not making a replacement for a bad design and leaving the old customers to hang out to dry is really bad business practice. Some customers had had the old design for less than a year when they stopped making replacement parts. Like I wrote, I called them fully expecting to to pay full price to replace the torsion bar that I broke. I never expected them to give me one for free. Since this was a working automotive mechanical part that was 2 1/2 years old, anyone would expect a company to make replacement service parts for it for a few years after discontinuing the part due to failure rates! In this situation, anyone would have expected a reasonable price on a upgrade kit, not told that they would have to pay full retail for an upgrade kit.
This is by far no comparison to asking to warranty an item that was torn apart by a rock smashing into the side of the rim. I went to Swaylock with full intentions of paying for what I broke!!!
My original post that Fred is referring toI sent ORO a very polite e-mail last night explaining my issue with them. We will see what type of response I get back. If they don't make an attempt to make things right or offer me a smokin deal on a upgrade kit, then I am going to do my best to bad mouth them on ever forum I can think of. I realize the swaylock is 2 1/2 years old, but I find it pretty sad when a company doesn't offer a replacement part on a 2 1/2 year old item. I am not asking for anything free, I just want what is fair. I will pay for a replacement torsion bar, I am just not going to pay them $500 for an upgrade kit when I gave them $550 2 /1/2 years ago for the one I have now that has broken twice!
"FAM" wrote: [quote="RobD"]I am honestly not trying to be a pain here, but I do not see your logic? "you fully expected a killer deal on the wheel" why? That's the same as expecting that every time you break something when it's your fault, you should get a free or killer deal because you already bought one once?
Sounds like the same logic used in this thread regarding a swayloc - viewtopic.php?f=20&t=4086&st=0&sk=t&sd=a&hilit=swayloc&start=324
"RobD" wrote: I sent ORO a very polite e-mail last night explaining my issue with them. We will see what type of response I get back. If they don't make an attempt to make things right or offer me a smokin deal on a upgrade kit, then I am going to do my best to bad mouth them on ever forum I can think of.
Again, not trying to be an a$$, but John's wheel didn't fail. It broke from a rock bashing into it and cutting the rim open. This had nothing to do with manufacturer defect.
As for shock failure, if the shock is under warranty and the shock fails due to a piston leaking or giving out then it should be replaced. if you bring me that same shock after one run and it has a huge dent in the side from a rock and the shock failed as a result of the rock, no warranty. Buy a new one!!
Bushings are hit and miss. There is a reasonable expectation that they will last for at least a year. if I get 6 months to a year out of mine, I am happy.
Track bar is the same. If it fails due to design flaw (RE Z bend bars) then it should be replaced. If you bring it back and it has a big rock ding in it and it failed due to hitting a rock then buy a new one!
I am glad John got his wheel replaced and that was all your doing and he definitely owes you dinner. My point is and you guys are all trying to take it beyond the obvious. Johns rim broke because he was rock crawling in big rocks and one reached out and grabbed the inside of his rim and ripped it open. This was not 4wheel parts fault nor was it Procomps fault. They had every right to deny the warranty of that wheel.
"BKGM Jeepers" wrote: I agree with your viewpoint, but where would you draw the line?
Wheel failure at one run?
Shock failure after 3 runs?
Bushing failures after 5 runs?
Two track bar failures after 4 runs?
What do you think is reasonable? Would it always be "every man for themself"?
There must be some difference between John wanting a "killer deal" (see bottom of page two) and you wanting a "smokin deal" that I don't understand. You both were willing to pay something, but still wanted your respective deals. Seems pretty much the same to me.
Show me where Procomp advertises that their wheels are intended for hardcore rock crawling and can withstand the full weight of a vehicle slamming the rim into a rock and surviving 😲 Not even the beadlock company's advertise their rims as being impervious to rock damage. You know that "Extreme" is an advertising ploy not an advertisement for go out and bash our rims on the rocks 😁
"JohnDF" wrote: I was using the wheel for it's intended purpose and it broke the first time I used it.
The difference was I paid $650.00 for a working mechanical part that broke twice in two years and I tried to buy at full price a replacement part only to be told they no longer supported my product because it was a poor design. There is a 100% failure rate on the old design like I have. It would be reasonable to aske for a deal on a manufacture flaw as was the design of the original swaylock. IE: manufacturer defect not abuse!!!
Mine was a manufacturer defect unlike Johns Rock damage....Now if 100% of the people who have the same rims as John start getting the same damage then I will buy off on all your logic 🙄
"FAM" wrote: There must be some difference between John wanting a "killer deal" (see bottom of page two) and you wanting a "smokin deal" that I don't understand. You both were willing to pay something, but still wanted your respective deals. Seems pretty much the same to me.
Once again, I'll restate the obvious. I was using the product "as intended" and the same way I've used previous products under even more severe conditions. Yes, I expected it to survive a simple rock incident. It's not like I dropped off a cliff with it.
Anyways, I'm more than happy with the deal I got. It was more than I expected.
You keep throwing out that you used it for it's intended use. Would you help clarify that by posting Procomps advertisement where bashing your rim on rocks is "covered under " intended use""
I know that my OMF beadlocks don't have anything advertising that they are intended for rock bashing. I even looked at Walker Evan, Champion, Trail Ready, and Trail Gear. No where do any of them advertise " Inteded use is for bashing on Rocks. They advertise them as wheels with a beadlock, and their warranties say not covered if abused. Since everyone seems to be under the assumption that having a rock slam into the inner bead and breaking it is not abuse. Please, someone explain what abuse means on a rim?
[quote="JohnDF"]Once again, I'll restate the obvious. I was using the product "as intended" and the same way I've used previous products under even more severe conditions. Yes, I expected it to survive a simple rock incident. It's not like I dropped off a cliff with it.
Anyways, I'm more than happy with the deal I got. It was more than I expected.[/quoteim
The beadlock companies that you mentioned have their beadlock wheels classified under their "Rock Crawling" sections. That to me indicates expected use. When I called Champion about ripping out some bolts and inserts, they didn't ask me if a rock did it. They assumed I used the product as intended. Give me a few minutes and I'll find something that links Pro Comp to rock crawling and therefore an implied intended use...
Just a quick visit to their site...
This has been supported by the release of our Pro Comp wheels in 2001, designed to be the strongest steel and cast wheels in the market. Using a simplified approach that focuses exclusively on Pro Comp off road tires and wheels
They also claim a lifetime structural warranty 🙄
Here's an advertisement for pro comp wheels and tires. I think I've made my point about intended use 😁
Attached files 
I can put a hybrid sticker on my Jeep and take a picture of it. That doesn't make it a hybrid 😀
"RobD" wrote: I can put a hybrid sticker on my Jeep and take a picture of it. That doesn't make it a hybrid 😀
No. That just makes you a wannabe tree hugging hippie 😏
You guys are funny... No more private runs for you guys...
After that tree ripped off my rear tube fender, it was lucky I didn't cut it down and burn it 😏 I already did the body work, bent it back, re-moulded the plating, welded, and re-painted it. Looks like new again and won't bend next time I hit it!!!
"JohnDF" wrote: [quote="RobD"]I can put a hybrid sticker on my Jeep and take a picture of it. That doesn't make it a hybrid 😀
No. That just makes you a wannabe tree hugging hippie 😏
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