Pro Comp wheel

I will have to purchase a replacement from them. We'll see if they at least cut me a deal on that.

Paging Brad to the 4 Wheel Part thread...



Any pictures of the wheel?

Brad or Rob took na picture of it. I can't remember which one.

"Bender" wrote: Any pictures of the wheel?

What happened?

"FAM" wrote:
What happened?

I peeled back the inner rim on the wheel. I think I remember you doing that to one of your wheels before.

"JohnDF" wrote: [quote="FAM"]
What happened?

I peeled back the inner rim on the wheel. I think I remember you doing that to one of your wheels before.

Yep, I cracked off a section about 8" long on the inner bead on Barret Lake trail a few years back. That's pretty disappointing they wouldn't warranty it for you.

Let me know and I can call Mark or Dean tomorrow to discuss it. I'm sure they can work something out.



On a side note, I was on the same run and My Walker Evans wheels handled it just fine! I'm just say'n...



On a serious note. Give me the word and I WILL CALL THEM!

Shoot, if you have any pull with those guys, go ahead and try it. I'd be grateful.



I hear you about buying quality stuff. Even Elena was saying we should have just spent more and got Champion beadlocks again. With the cost of the replacement wheel I wouldn't have been that far off.

"JohnDF" wrote: I hear you about buying quality stuff. Even Elena was saying we should have just spent more and got Champion beadlocks again. With the cost of the replacement wheel I wouldn't have been that far off.

That sucks!

I told you!! I said buy two beadlocks and 2 crappy wheels and save for the other 2 beadlocks down the road. Cast Alloy wheels are the worst thing you could run on the rocks. They crack easy!!! Don't be surprised if this is not your last broke wheel..Steel or aluminum stand up far better to the rocks

"JohnDF" wrote: Shoot, if you have any pull with those guys, go ahead and try it. I'd be grateful.



I hear you about buying quality stuff. Even Elena was saying we should have just spent more and got Champion beadlocks again. With the cost of the replacement wheel I wouldn't have been that far off.

I think it's the brand. I ran cast wheels for years before my beadlocks and they never broke.

I blew out a Walker Evans Adjustable shock on our recent run.



I called them today to ask if they could do anything. Their response?



"Send it to my attention and I will ship you a new replacement - same day"!!!



I guess I'll speak to 4-Wheel parts today and see how that call goes!

Walker Evans and Champion seem to be stand up companies with quality products. They will get my business when it comes time to buy some beadlocks...before the Hammers trip for sure.

Let me know when you want to sell your Procomps. I need a second set of wheels for a set of 37's for my Jeep that I can run for Deer season. Don't want to wear out my good tires!!

"JohnDF" wrote: Walker Evans and Champion seem to be stand up companies with quality products. They will get my business when it comes time to buy some beadlocks...before the Hammers trip for sure.

"RobD" wrote: Let me know when you want to sell your Procomps. I need a second set of wheels for a set of 37's for my Jeep that I can run for Deer season. Don't want to wear out my good tires!!


[quote="JohnDF"]Walker Evans and Champion seem to be stand up companies with quality products. They will get my business when it comes time to buy some beadlocks...before the Hammers trip for sure.

Will do...

Rob,

What price range are you looking at for your additional set up? I'm about to sell my street locks with 37" Toyo M/T's. They should be more than fine for hunting.

OK John.



I spoke with the Manager and he will help you with the wheel. I have gave him my Walker Evans Story. I believe he said he will warranty it for you. Please ask for Mark (the store manager) Specifically. When others ask you who you are, just identify yourself as John from the Gold Hills Posse Club. I suggest not providing any details about why our calling until Mark is on the phone.



You should be taken care of. Let me know what happens!

That's great you were able to help John with this situation, but its bad business practices that a third party with a personal connection to the manager had to get involved to get decent customer service.

Thanks a bunch Brad. I will call this afternoon and let you know how it goes. 😎

I don't think I would call it bad business practice, I think the clerk did the right thing. He took a photo and sent it to Procomp to see if they would warranty it, but they wouldn't. Not the clerks fault!!!!!!!!. There is not a store in the world that would have or should have warrantied that wheel. That was straight up rock damage, not manufacturer defect. Brad is in good terms with the manager and brings them a lot of business from the Posse and other friends. This is a case of doing a favor to someone who will promote your business and bring them more business. Procomp won't warranty that wheel, so I would bet Mark (4wheel parts) will just eat the cost of the wheel for future business. Don't blame the employee, he did the right thing. It amazes me that people think stores should warranty everything they sell. There are defects then there is straight up abuse beyond what an item was made for or should have been used for.



If Sue were to replace everything people brought back to her store that they abused and broke, she would go bankrupt. Does she help out some of her long term customers, "yes" but those are few and far between.

"FAM" wrote: That's great you were able to help John with this situation, but its bad business practices that a third party with a personal connection to the manager had to get involved to get decent customer service.

That's a good point Rob. Additionally, I didn't ask for anything free from Mark. I only asked him if he could somehow help John out. I was looking for a "Cost" replacement to help John. If Mark covers it that really helps John, but it isn't what I asked for.

"RobD" wrote: there is straight up abuse beyond what an item was made for or should have been used for

And how many tires did you get warrantied through Goodyear after even tougher abuse, beyond what the road hazard warranty would cover???

"JohnDF" wrote: [quote="RobD"] there is straight up abuse beyond what an item was made for or should have been used for

And how many tires did you get warrantied through Goodyear after even tougher abuse, beyond what the road hazard warranty would cover???

4-Wheel Parts has a road hazzard warranty that covers any abuse. I assume it wouldn't matter what you did to the tire short of getting in an accident...

I paid for a road hazard warranty on each tire. It is their choice to warranty the tire. Every time I took the tire in for warranty, it was a 50/50 chace they would deny me. I fully accept that and would buy a new tire if I had to and would not be mad or consider it bad business if they did deny me. I know cutting a sidewalk on a rock is not covered under the terms of the agreement.

"JohnDF" wrote: [quote="RobD"] there is straight up abuse beyond what an item was made for or should have been used for

And how many tires did you get warrantied through Goodyear after even tougher abuse, beyond what the road hazard warranty would cover???